OKK

OKK (https://team-okk.ru) - service of systematic improvement of the work of specialists in work with quality assessment and continuous feedback.

Integration is possible

In the list of calls, listening to the listening in the JCC, whether to use the operator scripts during a call. The script makes sense when you use it.
(Provided that this will be the step of the script). This information shows whether the script is correctly used by the script and is the source of ideas for improving the script.
To connect HyperScript to OKK, you need to perform the following steps:

• Login to the OCK under the administrator account.
• Go to the QC in the "Data Sources" section.
• In the "HyperScript" block in this section: the logic and password from your HyperScript account.
• In the found form of the user correspondence of the HyperScript user's OKC users to set the required values, select the scripts for which you want to import and click "Save".
• The system will automatically import the passages of the scripts and associate them with the records in the JCC.