No needed answer
The function is needed if there is no question in the script step that the client has voiced.
The button is among the answers on the steps of the script and allows you to write down what the client said from the scenario that was not foreseen. The recorded information is automatically recorded in the designer. So you tell the compiler of the script what information the client did not have. The author will see your entry in the constructor and correct the script.
When you click on the button, a text field opens, into which information that was heard from the client is recorded.
The text input field can be filled in at once, and leave it blank. In both cases, the passage through the script will continue. If the text input field is not filled in immediately, then after clicking the Talk button it ends again. Together with the text input field, the conversation step to which it relates applies.
If during the passage of the script several times the No answer was selected, then at the end of the conversation the same number of text fields will appear. An appropriate step will be associated with each conversation.
To save the information entered in the text field "What the customer said", click Save.
As a result, the data arrives to the script administrator and becomes available to him on the Constructor tab. It does not matter where the data was entered: in any CRM system or on the HyperScript site.